Geneva, Switzerland – February 2, 2012 – Click-to-call and click-to-video are two of the most effective ways for businesses to drive sales and improve customer care, but the cost and complexity of implementing them puts those services out of reach of most organizations. To provide websites, online communities, merchants and contact centers with a fast, cost-effective way to add voice and real-time video, utribo today launched Connect, a turnkey suite of multimedia services that works with any laptop or desktop PC, tablet or smartphone.
With Connect, organizations create a unique URL that their customers, employees or business partners simply click on to initiate a voice call to a VoIP, mobile or PSTN number, or to access their organization’s PBX. The URL also can automatically launch an HD video call, such as with a contact center representative, or a one-way video session, such as for an instant product demo. All of these services are available from any Windows or Mac Web browser.
Connect is designed to simplify user access while providing flexible security options. Customers, employees or business partners can contact Connect subscribers anonymously, via their Facebook or Twitter account, or through website authentication.
Connect packages a service suite previously available only to Web developers with four bundles of connectivity, security and features:
- The free Basic tier includes one-to-one voice and video calls for a single destination.
- The $9.99/month Enhanced tier adds features such as visual voice mail, one-way video, call routing to PSTN numbers, public SIP addresses and authenticated calling, along with the option of additional destinations.
- The $49.99/month Enterprise tier adds features such as support for up to 10 concurrent calls and enhanced support service levels.
- The competitively priced Carrier tier adds features such as unlimited concurrent calls and SIP trunking, and access to utribo internal APIs.
- All four bundles include caller licenses and unlimited usage, providing predictable operating costs.
Connect’s technology-agnostic design enables rapid deployment and low development costs, so organizations can assess the market for new communications services quickly and with minimal risk. For example, a discount travel website could use Connect to increase calls to drive additional revenue, while insurance companies can use Connect to extend their contact centers to social media sites or enable video concierge services. Connect also enables organizations to add multimedia interactivity to sales-team sites and business workflows such as CRM/ERP.
“Connect is a fast, high-quality, inexpensive, low-risk way to add multimedia interactivity to nearly any application or vertical, from banking to gaming to dating,” said utribo Co-Founder and CEO Alain Sturzenegger. “With Connect, businesses can differentiate themselves by providing superior sales and customer-care experiences, and they can leverage the rapidly growing installed base of video devices to provide consumers with a convenient new way to communicate both with their organization and with one another.”
utribo is the first commercially available service based on WebRTC and provides a turnkey suite of rich voice and video communication services that works with any browser on any laptop or desktop PC. Companies, websites and carriers can quickly integrate the utribo suite into their website to provide their customers, employees and members with a variety of multimedia communications options — all without specific knowledge of the underlying technology.