ORACLE OPENWORLD, SAN FRANCISCO, October 3, 2012 – HarQen, creator of Symposia, has introduced Hypervoice, a new paradigm for organizing, performing and navigating voice conversations. Symposia’s Hypervoice capabilities have been integrated with Oracle Social Network via Oracle Sales and Marketing Cloud Service to help drive efficient and effective sales conversations.
By transforming voice into a native Web object, Hypervoice breaks recorded voice down into smaller bits of audio that can be searched, shared and secured independently. Just as hypertext took text from linear to dynamic, Hypervoice takes voice from real-time, linear conversations to dynamic, asynchronous communications.
“Hypervoice links what we say to what we do,” said Martin Geddes, a noted telecom expert, futurist and editor of Hypervoice.org, “creating a unified activity stream of everything we say and do.”
During Oracle OpenWorld, the integration of Symposia’s Hypervoice capabilities into Oracle Social Network that customers access via Oracle Sales and Marketing Cloud Service will be demonstrated, including how its users can link, tag and easily share small parts of their conversations as easily as they can share text. With HarQen-enabled CallMe functionality, users can join, interact with and review conversations all directly within the activity stream.
“Oracle Social Network is valuable for partners as it interoperates with other Oracle applications, including Oracle Sales and Marketing Cloud Service,” said HarQen Co-Founder & CEO E. Kelly Fitzsimmons, who presented as part of Oracle PartnerNetwork Exchange at the “Develop Premier User Engagement for Social Business with Oracle WebCenter Suite” session.
“Thanks to this platform, HarQen has been able to integrate once and serve many applications simultaneously,” said Fitzsimmons.
One of the primary benefits of Hypervoice is being able to share quick highlights from a conversation with stakeholders not on the original call.
Oracle Sales and Marketing Cloud Service users will be able to capture important sales calls, using their notes as the natural markup of the audio being recorded. Conversation elements will now be searchable in both text and voice – in any language – and easily shareable with select colleagues.
In addition, Hypervoice will help trace crucial agreements back to the point of decision. For example, users will be able to find and listen to the exact point in time when parties reached agreement during a contract negotiation.
“Given the importance of linking what we say to what we do, ultimately Hypervoice conversations will replace telephony in the enterprise,” said Geddes.
HarQen is a Gold level member in Oracle PartnerNetwork (OPN).
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HarQen unleashes the richness of information trapped inside conversations – transforming talk into actionable insights. HarQen’s award-winning Intelligent Voice Services enable conversations to be captured, enriched, organized and shared – improving collaboration and adding an entirely new layer of business intelligence to existing data management systems. Milwaukee-based HarQen was founded in 2007 and is privately funded.
For more information on HarQen:
Hypervoice.org represents a consortium of ideas gathered from top industry thought leaders defining the future of enterprise telephony. Noted telecom expert and futurist Martin Geddes is the editor.
For more information on Hypervoice:
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Hypervoice is a registered trademark of Hypervoice Consortium LLC. HarQen and Symposia are registered trademarks of HarQen, Inc. Other names may be trademarks of their respective owners.